Last Updated: May 8, 2019
WHY WE COLLECT PERSONAL INFORMATION
PERSONAL INFORMATION THAT WE COLLECT
We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like what content you might prefer to see.
Information we collect automatically
Information that we collect automatically may include your name, where you work, your location, who you engage with through our platform, your IP address, an ID that we may create and associate with our content, cookie information, and other details, and we describe this in more detail below. This information is used to enable you to use all the functionality of the Services, for fighting spam/malware, to facilitate collection of data concerning your interaction with the Services (e.g., what links you have clicked on and shared with others, including via email and social media), and to otherwise personalize, improve and continue to operate the Services. We may associate the information we collect by automated means with your IP address, the device you use to connect to the Services identifiers provided to us by Third Party Providers, or email or social media accounts that you use to share our content.
To opt-out of data collection concerning the links you have shared with others, please click here.
Generally, the Services automatically collect usage information, such as the number and frequency of visitors to the Site or mobile application. We may use this data in aggregate form, that is, as a statistical measure. This type of aggregate data enables us and third parties authorized by us to figure out how often individuals use parts of the Services so that we can analyze and improve them. Type of information that we collect automatically includes:
Device information: We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number where applicable). We may associate your device identifiers.
Log information: When you use our services, we automatically collect and store certain information in server logs. This includes: details of how you used our service, Internet protocol address, device event information such as crashes, system activity, hardware settings, browser type, browser, language, the date and time of your request and referral URL, cookies that may uniquely identify your browser.
Unique application numbers: Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Us when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
Local storage: When you visit our website or otherwise interact with the Service we (or third party data networks we work with) may send one or more “cookies” to your computer or other devices. Cookies are alphanumeric identifiers stored on your computer through your web browser and are used by most websites to help personalize your web experience. Some cookies may facilitate additional site features for enhanced performance and functionality such as remembering preferences, allowing social interactions, analyzing usage for site optimization, providing custom content, allowing third parties to provide social sharing tools, and serving images or videos from third party websites. Some features on this site will not function if you do not allow cookies. We may link the information we store in cookies to any Personal Information you submit while on our site.
Web Beacons: We (or third party data networks we work with) may use Web Beacons alone or in conjunction with cookies to compile information about our Service, or other information we or they have collected. Web Beacons are tiny graphic objects that are embedded in a web page or email and are usually invisible to the user but allow checking that a user has viewed the page or email. Web Beacons may be used within the Service to track web page visits, email open rates and other information about the user. In some cases, we tie the information gathered by Web Beacons to our Users’ Personal Information. For example, we use clear gifs on our webpages to let us know which content the user prefers. This allows us to improve the user experience and gauge the effectiveness of our marketing campaigns.
Do not track: When you visit the Site, we may also collect information about your online activities over time and across third-party websites or online services. Because there is not yet a consensus on how companies should respond to web browser-based or other do-not- track ("DNT") mechanisms, we do not respond to web browser-based DNT signals at this time.
If you email us, we will store that information. We may also receive a confirmation when you open an email from us. We use this confirmation to improve our Services, including customer service.
We collect statistical information about how both unregistered and registered users, collectively, use the Services ("Aggregate Information"). Some of this information is derived from Personal Information.
HOW WE USE THIS INFORMATION
We collect information for the following purposes:
1. Services: we collect information in order to be able to provide the following services (the “Services”) to you:
- Providing, operating, maintaining, improving, and promoting the Website and Apps;
- Enabling you to access and use the Website and Apps, including uploading, downloading, collaborating on, and sharing content;
2. Designate and send transactional messages in order to:
- Introduce you to a TenThousandCoffees platform introduction
Promote office hoursRespond to your comments, questions, and requests
Provide customer service and support; and
WHO WE SHARE THIS INFORMATION WITH AND HOW WE SHARE IT
TenThousandCoffees does not sell, rent, share or otherwise distribute your Personal Information with any third parties without your permission except as disclosed in this Policy (see further Important Exceptions below).
Information Shared in the Provision of the Services
For the exclusive purpose of providing the Services, we may share your Personal Information with your TenThousandCoffees community including other members, administrators and/or third-party paid partners (where applicable). This sharing of information is essential to allow for introductions between members and will be limited to what is necessary to:Deliver and support our products and Services;Process and respond to your inquiries and provide you with customer support;Contact you with information that we believe will be of interest to you (such as product announcements, software updates, and special events);Analyze the accuracy, effectiveness, usability, or popularity of the Services;Improve the content and features of the Services or develop new Services;Allow us to personalize the content that you see on the Services;Enforce the legal terms that govern your use of the Services; andAdminister and troubleshoot the Services.
Information Shared with Our Service Providers
For the purposes of improving our technology, products, and Services, we employ and contract with service providers, consultants, subcontractors and professional advisers - individuals and entities that perform certain tasks on our behalf (collectively “Service Providers”). We may need to share Personal Information with our Service Providers in order to provide products or services to you or to allow them to carry out their respective duties. We request that our Service Providers use Personal Information or other information we share with them solely for the purpose of assisting us. Our Service Providers may also have limited access to databases of user information solely for the purpose of helping us improve the Services. We will aim to require all Service Providers to enter into contractual agreements that prohibit them from using any Information they retrieve while carrying out their duties for any other purpose, other than as specified in said agreements and as permitted by this Policy.
Information We Share for Our Protection, the Protection of Others and as Required by Law
We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website members, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce our user agreement, including investigation of potential violations hereof, (iii) and detect, prevent, or otherwise address fraud, security or technical issues. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.
Information Disclosed Pursuant to Business Transfers
Information We Share With Your Consent
In addition to the types of sharing Personal Information described above, we may share your information with third parties with your consent. If at any time we wish to disclose Personal Information to a third party for their own use, we will first obtain your explicit consent. If you do grant such consent, you may revoke it at any time.
SECURITY AND PRIVACY
Your Privacy Choices
Users may post information on the Website and through the Services (user registration may be required), which you may or may not want to share with certain other users. Users may make privacy choices by selecting options within App settings or their Account. Your default privacy settings tend to be the most privacy friendly settings that allow for the least amount of sharing. In any event, users should review their privacy settings to ensure they reflect their expectations. Users should keep the privacy choices they have made in mind and avoid posting information they do not want to be shared in light of those choices.
The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. While we store all of our information, including your IP address information, using techniques reasonably designed to secure the information, we do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise. You are also responsible for helping to protect the security of your Personal Information. Your Account information will be protected by a password for your privacy and security. You need to help prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account. We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Transfer Of Data
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us at privacy@TenThousandCoffees.com. In certain jurisdictions in which we operate, you may have the right under applicable law:
- obtain confirmation that we hold Personal Information about you,
- request access to and receive information about the Personal Information we maintain about you,
- receive copies of the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information,
- object to the processing of your Personal Information, provide instructions for the use of your Personal Information after death,
- request to have deleted any Personal Information collected at the time you qualified as a minor under applicable law,
- have the information blocked, anonymized or deleted, as appropriate; and
- To withdraw any consent you previously provided to us regarding the use and processing of your Personal Information
You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Information in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests. You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect of you and in order to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As necessary and appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your Information. Having accurate Personal Information about you enables us to give you the best possible service.
Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
AMENDMENTS OF THIS POLICY
For more information on TenThousandCoffees and our privacy practices (including if you have any questions, comments or suggestions or you find errors in the information held about you) please contact our Privacy Officer at: privacy@TenThousandCoffees.com or in writing.
Redwood Strategic Inc o/a Ten Thousand Coffees
Attention: Privacy Officer
25 Brant Street, Suite 201
Toronto, Ontario, M5V 2L9 Canada
COMMONLY USED TERMS
- Personal Information: Personal Information means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Cookies: Cookies are small pieces of data stored on a User’s device.Data Controller: Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any Personal Information are, or are to be, processed.
- Data Processor (or Service Providers): Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
- Data Subject: Data Subject is any living individual who is the subject of Personal Information.
- User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Information.